Revolutionising Pension Fund and Long Term Insurance Administration
Fast and compliant member tracing, investigating and reporting.
Safeguard and enhance your reputation as a Fund Administrator or Long-Term Insurer with our member tracing and investigating services. Our objective is to streamline the unpaid benefits process through tracing and validating beneficiaries, ensuring they receive their rightful benefits promptly and with compassion during significant life events.
Are you delivering on time?
Are you receiving chase calls and complaints?
Are you a Pension Fund or Long-Term Insurance Administrator who is facing significant challenges in meeting the rising number of claims and fulfilling the expectations of your members?
When individuals find themselves at a critical stages in their lives, they expect their cases to be handled promptly and professionally.
- Delayed turnaround times in claim processing – up to or in excess of 12 months for death claims
- Challenges in tracing members or beneficiaries
- Insufficient internal resources
- Competing internal workloads
- Managing compliance (FIMA, NAMFISA directives, etc)
UNICUS your specialist service partner
Comprehensive services tailored to suit your needs
Looking for assistance in specialised areas or an associate in service? Look no further! Our expert team is ready to support your operations and provide the help you need.Whether you are looking for an associate in service or assistance in specialised areas, we can support your operations with our expert team.
UNICUS offers effective solutions to streamline your operations, resulting in reduced turnaround times, enhanced member satisfaction, and increased internal capacity to address other pressing matters.
Tracing and collection of documentation of deceased member’s dependents and nominees
Tracing of unclaimed benefits
Claim management services
Maintenance of Beneficiary Nomination forms
Claims support services
Professional and compassionate claims handling that works.
Our claims management service ensures satisfaction for both you and your members. With our team of highly experienced and expert professionals, we alleviate the burden on your internal team by efficiently handling claims in a professional, quality assured, and timely manner.
With UNICUS you can look forward to
Faster Turnaround
Our proficiency as specialists enables us to work effectively and efficiently.
Protect Reputation
Our focus lies in effectively managing claims, which in turn leads to a reduction in customer complaints and an enhanced reputation for your business.
Better Compliance
Our team of professionals and systematic procedures guarantee adherence to the laws of Namibia, which encompasses the newly proposed FIMA regulations.
Consultancy Services
Dedicated to assisting you every step of the way.
With our extensive expertise in this field, we possess the capability to collaborate with you in recognizing the obstacles within your current procedures and strategies.
Partnering With You To Get Results
Why Are We Different
Our services are adaptable and can be customised to suit your needs, enabling you to stay ahead of your workload, concentrate on your core business, and achieve desired outcomes for your members
Expertise
Our team members possess extensive knowledge and expertise in the field, with each individual having more than 15 years of experience.
Transparent Reporting
As part of our service, we maintain transparency by providing detailed reports on the progress and performance of the cases we handle for you, ensuring you have a clear understanding of the developments.
Deep Knowledge
Our understanding goes beyond mere specialist knowledge of the domain and Namibian law; we also have a comprehensive grasp of traditional law and customs
Relationship Management
We prioritise the development of a genuine partnership by investing in our relationship with you, ensuring its growth and nurturing.
The service that delivers for everyone
Discover the voices of our satisfied clients within these testimonials.
We are collaborating with UNICUS Benefits Services on various pension and retirement projects and we are satisfied with their expertise, flexibility, and reliability in providing high-quality services for pension and retirement funds administration systems, processes, and procedures including compliance with relevant legislations.
Client Managing Director
26 January 2024
Meet our team
Our professional and creative team members
With a wealth of over 45 years of collective experience in Pension Fund administration, our team is well-positioned to lead the industry transformation, making efficiency and member satisfaction our top priorities.
