Our services
Fast and compliant member tracing, investigating and reporting.
Safeguard and enhance your reputation as a Fund Administrator or Long-Term Insurer with our member tracing and investigating services. Our objective is to streamline the unpaid benefits process through, tracing and validating beneficiaries, ensuring they receive their rightful benefits promptly and with compassion during significant life events.
UNICUS your specialist service partner
Comprehensive services tailored to suit your needs
Looking for assistance in specialised areas or an associate in service? Look no further! Our expert team is ready to support your operations and provide the help you need.Whether you are looking for an associate in service or assistance in specialised areas, we can support your operations with our expert team.
UNICUS offers effective solutions to streamline your operations, resulting in reduced turnaround times, enhanced member satisfaction, and increased internal capacity to address other pressing matters.
Tracing and collection of documentation of deceased member’s dependents and nominees
Tracing of unclaimed benefits
Claim management services
Maintenance of Beneficiary Nomination forms
Claims support services
Professional and compassionate claims handling that works.
Our claims management service ensures satisfaction for both you and your members. With our team of highly experienced and expert professionals, we alleviate the burden on your internal team by efficiently handling claims in a professional, quality assured, and timely manner.
With UNICUS you can look forward to
Faster Turnaround
Our proficiency as specialists enables us to work effectively and efficiently.
Protect Reputation
Our focus lies in effectively managing claims, which in turn leads to a reduction in customer complaints and an enhanced reputation for your business.
Better Compliance
Our team of professionals and systematic procedures guarantee adherence to the laws of Namibia, which encompasses the newly proposed FIMA regulations.
Our claims support services include
Tracing of deceased members or pensioners beneficiaries, dependents and nominees; suspended pensioners:
- Collection of documentation and information
- Analysing and validating documentation and information received, in terms of fund rules, policies and legislation
Drafting of Death Claim Recommendations
Tracing of unclaimed benefits
Claims control register (status updates, Group Life Assurance (GLA) and funeral, etc)
Project assistance such as mass retrenchment payments, reserve distribution payments, etc.
The service that delivers for everyone
Discover the voices of our satisfied clients within these testimonials.
We are collaborating with UNICUS Benefits Services on various pension and retirement projects and we are satisfied with their expertise, flexibility, and reliability in providing high-quality services for pension and retirement funds administration systems, processes, and procedures including compliance with relevant legislations.
Client Managing Director
26 January 2024
Consultancy Services
Dedicated to assisting you every step of the way.
With our extensive expertise in this field, we possess the capability to collaborate with you in recognising the obstacles within your current procedures and strategies.
Maintenance of beneficiary nomination forms:
- Ensuring that beneficiary records are up-to-date and well-maintained
- Analysing and validating documentation and information received, in terms of fund rules, policies and legislation
Tax registrations
Technical administrative assistance:
- System and processes assessment and write-ups
- Recommendations for efficiency
Facilitating the implementation of approved changes
Static data verification
